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Our solutions

Customer experience

CPM India offers bespoke solutions that influences every stage of the customer journey. Our solutions are personalized, intuitive and designed to deliver consistent excellence at every touchpoint.

Customer experience

Delivering a seamless experience

Innovators in the field of customer experience, our solutions harness the best of digital capabilities and human contact. Our teams are highly skilled, intimate and deliver a seamless experience that turns customers into lifelong customers. We offer three core customer experience solutions. Choose either one or a blend that works best for your business.

Customer service outsourcing

Our highly trained agents provide omnichannel customer care across channels, creating connections that last.

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Multilingual customer support

CPM’s multilingual specialists provide customer service support across many Indian languages.

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Technical support

Our technical teams are there in your customer’s moment of need to deliver a knowledgeable and professional service.

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Customer service outsourcing

Our skilled team creates meaningful conversations with your customers via their preferred mode of communication, be they digital or traditional. From consumer care to multilingual support covering e-commerce, sales, order management and relationship management, we have you covered.

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Multilingual customer support

Our people speak your language, perfectly. In fact, we speak 45 world languages. All our customer support specialists are native or mother tongue standard speakers, ensuring that they deliver superior service to your customers with each engagement. With a language coverage spanning EMEA, Americas and Asia Pacific, CPM can offer a truly global reach. We match the talents of our people with your markets and preferred delivery models, creating a bespoke solution that works for you.

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Technical support

This is a professional technical support service with a difference. It’s delivered with that all-important customer-oriented approach. CPM offers first-line service desk and second-line technical support services across 26+ languages. In addition to phone and email channels, our specialists are also trained to handle social media, live chat and video engagement. In short, we enable you to go the extra mile for your customers and deliver truly customer-centric technical support.

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