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Customer experience

Delivering a seamless experience

Innovators in the field of customer experience, our solutions harness the best of digital capabilities and human contact. Our teams are highly skilled, intimate and deliver a seamless experience that turns customers into lifelong customers. We offer three core customer experience solutions. Choose either one or a blend that works best for your business.

Customer service outsourcing

Our highly trained agents provide omnichannel customer care across channels, creating connections that last.

Multilingual customer support

CPM’s multilingual specialists provide customer service support across many Indian languages.

Technical support

Our technical teams are there in your customer’s moment of need to deliver a knowledgeable and professional service.

The CPM Group

Introducing you to the CPM group
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Introducing ACTiON from CPM

Consumers now expect seamless integration of reality and the digital world. And that’s what we’re delivering. A video solution where anyone online can get immersive face-to-face advice, training or customer care - wherever and whenever they want it. Our solution comprises ACTiON, our new v-commerce platform, media-trained experts, AV kit and even branded studio spaces. It’s the ultimate one-stop-shop.